Our promise to you:

Your satisfaction matters to us. Every piece is made with care, by hand, and we want you to love what you receive. If something isn't right, here's how we can help.

Returns:

• Returns are accepted on items purchased online only. We're unable to accept returns on items purchased in person at a market, show, or retail store.

• Return requests must be made within 10 days of the order's delivery.

• Returns must be approved before sending. Once we receive your request and photo, we’ll review the piece to confirm it’s unworn and let you know if it’s eligible.

• Items must be in the same condition as shipped, unworn, and include the original packaging (used merchandise is not accepted unless in need of repair).

• All sale or promotional items are final sale.

• Prepaid return shipping labels are not provided, and customers are responsible for paying all return shipping costs.

• If a return is being made from outside of Canada the customer is responsible for sending the item back with a value of $25 (in the declaration/customs label). Items will not be returned or accepted if taxes or duties are owed on Laborde's end. 

• Approved returns are issued as store credit, less the cost of original shipping. We don’t offer refunds or exchanges.

How to return an item:

To start a return that falls within these conditions, just reach out to us through the  Contact Us Page with your name, the item, your date of purchase and a photo of the piece. Once your return is approved, we’ll send you the next steps.

Please use a well-padded box or envelope and a shipping method that includes tracking. We aren't able to take responsibility for items lost or damaged in return transit, and return shipping costs are covered by the customer.